One of my rules of thumb for COTS (Commercial Off The Shelf) software is: use it the way the designers thought you would. That way you can cruise along the "happy path to success" instead of fighting the system and trying to use it in ways the designers didn't anticipate – encountering bugs and poor usability along the way.
You may have seen this idea writ large in ERP implementations as "adapt the business process to the system instead of vice versa". Think of this as the microscale version.
Or call it the Zen of using COTS.
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