Saturday, March 07, 2009

@kindlejunkie saved me via @twitter when @amazon's #Kindle #iPhone app didn't like me

Herein find the heartwarming tale of how the twitterverse saved me from the terrible fate of not being able to try out the Kindle iPhone app.

I cannot login - it says "no internet connection, please check your wifi or cellular data network and try again"

However I *do* have internet connectivity - and in fact if I change the PW to something wrong, the app correctly reports "Invalid email or password".

(I proved I had internet connectivity by uploading the screenshots on the spot with Pixelpipe app store link.)

What to do? Contacted amazon tech support with a detailed writeup & screenshots, but just got "can we talk to you live" and troubleshoot - great, not a known issue. I don't want to debug this, I want to play with it! :-(

But I was twittering about this, and out of the blue Julia Taylor aka @kindlejunkie started giving me suggestions:

@doofusdan Change your p/w. Make the first character a lower-case letter. The rest can be upper/lower, special or numbers.
from Tweetie in reply to doofusdan

Didn't do the trick though. I tried with another Amazon account (one I only use for things I'm going to expense for work, it doesn't get much use) but apparently Amazon decided that my iPhone was tied to the first Amazon account now. Drat. But @kindlejunkie was not giving up yet!

@doofusdan Read something somewhere about "&" in registered to name causing same error. Does that apply to you?
from Tweetie in reply to doofusdan

@kindlejunkie OMG! We DO have an & in our name! Holy cow is this just an escaped character bug? Those wacky amazon Perl hackers... :-)
from twhirl in reply to kindlejunkie

Our account name is in the form of His & Hers Lastname. I changed the name on our account by going to Your Account - Account settings - Change Name, E-mail Address, or Password. I changed it from "His & Hers" to "His and Hers" and:

@kindlejunkie the & in our registered to name WAS the cause of the @amazon #kindle #iPhone app login fail! changing the"&"to "and" fixed it!
from twhirl in reply to kindlejunkie

Poof! Instant Kindle iPhone app success!

So, my very sincere thanks to Julia the @kindlejunkie!

Behold the awesome power of the twitterverse!

(And note this is another case study that the aforementioned powers work even for people who don't have thousands of followers....)


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