Tuesday, May 30, 2006

Broken customer service / software systems

Joel on Software:
"One of the hallmarks of a broken system is when there's just no possible way that the programmer who is writing code that talks to customers can ever get feedback from those customers about bugs, because the call center is outsourced to a different company than the software development project is outsourced to. Everyone is trying their hardest to do their job but management has set it up so that it's impossible."
True dat, Joel!

1 comment:

  1. Absolutely. I fully agree with the speaker. Many of these problems arose. After that I decided to buy software from these guys https://jitbit.com/ . I want all of you to advise them. Nothing is broken. And as I understood there service 24/7 and it's cool.